Guts Privacy Policy

At Guts, we take your privacy seriously and are fully committed to protecting the personal information you share with us. This Guts Privacy Policy explains how we collect, use, store and safeguard your data when you register, log in, or play at Guts Casino, whether through our desktop site, our guts casino mobile platform, or our guts app. By creating an account with us, you acknowledge that you have read and understood how we handle your information.

We operate under the corporate name Zecure Gaming Ltd., registration number C 69036, with our registered office at 199 Experience Centre, Ta' Xbiex Seafront, Ta' Xbiex XBX 1027, Malta. We hold a Malta Gaming Authority sub-licence (MGA/CRP/1117/2025/02) issued 16 October 2025, and a UK Gambling Commission licence (056427) issued 12 February 2020. These licences require us to maintain strict data protection standards across all of our operations, including our sportsbook, live casino, and guts poker services.

Information We Collect

When you complete guts register procedures or use our services, we collect several categories of personal data necessary to provide, secure, and improve our platform.

• We collect identity information such as your full name, date of birth, and nationality to confirm you meet our minimum age requirement of 18, or 19 where local law requires a higher age.
• We gather contact details including your email address, phone number, and residential address, which we use for account verification and communication.
• We record financial information, including payment card details, e-wallet identifiers, and bank account data, when you make a deposit or request a guts withdrawal.
• We track your gaming activity, including bets placed, games played, and time spent on Guts Casino, to personalise your experience and detect irregular patterns.
• We store technical data such as your IP address, device type, browser information, and login timestamps whenever you access your guts login credentials.

Identity Verification

We are required to verify your identity in line with anti-money laundering regulations. Identity checks may be triggered once your cumulative lifetime deposits reach €2,000, and we may request proof of identity, proof of address, evidence of payment ownership, and information regarding your source of funds. We cannot process a guts withdrawal until these checks are completed satisfactorily.

How We Use Your Information

Our Guts Casino platform uses your personal data for a variety of legitimate business purposes, always in line with applicable data protection law, including the General Data Protection Regulation where relevant.

• We use your data to open and manage your account, including processing your guts casino bonus claims and administering your guts welcome bonus or guts no deposit bonus offers.
• We use your information to process deposits and withdrawals, calculate wagering requirements, and confirm eligibility for guts free spins or other promotional rewards.
• We use your gaming history and account activity to detect fraud, prevent underage access, and comply with responsible gambling obligations.
• We use your contact details to send you service messages, security alerts, and, where you have opted in, marketing communications about guts casino promotions, guts bonus codes, and new game releases.
• We use technical data to maintain the performance and security of Guts Casino, including our guts casino app and browser-based platform.

Cookies and Tracking Technologies

We use cookies and similar technologies to recognise you when you return to guts online casino, remember your preferences, and analyse how our services are used. Cookies also help us tailor guts casino promotions to your interests and measure the effectiveness of our marketing. You can control cookie settings through your browser, though disabling certain cookies may limit your ability to use some features of our site.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties where necessary to operate our services.

• We share data with payment providers to process your deposits and each guts withdrawal request securely.
• We share information with identity verification and fraud prevention partners to confirm your eligibility to play.
• We disclose data to regulatory bodies, including the Malta Gaming Authority and the UK Gambling Commission, when legally required.
• We may share information with eCOGRA, our alternative dispute resolution provider, if you raise a complaint that requires independent review.
• We work with software providers and platform partners who help deliver our slots, live casino, and guts poker download services, and these partners may process limited technical data on our behalf.

Data Security

We employ industry-standard technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Our systems that support guts casino login, payment processing, and account management are protected using encryption and secure servers. While we work hard to protect your data, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

Segregation of Funds

We hold customer funds separately from company operating funds. However, we must inform you that in the event of insolvency, your funds are not protected, and there is a risk that money in your account may not be repaid in full.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterward, as required by gaming regulations, tax law, and anti-money laundering obligations. Where you close your Guts Casino account, we may still retain certain records to meet our legal and regulatory responsibilities.

Your Rights

Depending on your location, you may have a number of rights regarding the personal data we hold about you.

• You have the right to request access to the personal information we hold about you.
• You have the right to ask us to correct inaccurate or incomplete data.
• You have the right to request that we delete your data, subject to our legal retention obligations.
• You have the right to object to certain types of processing, including direct marketing.
• You have the right to withdraw consent at any time where processing is based on consent, such as marketing communications about our guts bonus offers.

To exercise any of these rights, you can contact us using the details provided below, and we will respond within the timeframes required by applicable law.

International Data Transfers

As we serve players internationally, including in Canada, the United Kingdom, and other markets, your data may be transferred to and processed in countries outside your country of residence. Where we transfer data internationally, we ensure appropriate safeguards are in place to protect your information consistent with regulatory requirements.

Children's Privacy

Our services are strictly intended for individuals aged 18 or over, or 19 where local law sets a higher minimum age. We do not knowingly collect personal data from minors, and if we become aware that an underage individual has registered an account, we will close it immediately and take appropriate action.

Restricted Territories

We do not accept new accounts from a number of restricted jurisdictions, including the United States and its territories, and various other countries listed in our terms and conditions. If you access Guts Casino from a restricted location, we reserve the right to close your account and withhold associated funds in accordance with our policies.

Changes to This Policy

We may update this Guts Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page regularly. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this policy, wish to exercise your data rights, or need help with your guts casino login, deposits, or a guts withdrawal, our support team is available 24/7 via live chat, email, or call-back request. You can reach us at support@guts.com or support-en@guts.com, and for complaint escalation, at csmanagement@guts.com. Complaints that remain unresolved may be referred to eCOGRA as our alternative dispute resolution provider, with further escalation available to the MGA Player Support Unit.