Guts Terms and Conditions

Welcome to Guts. These terms and conditions govern your use of our services at Guts casino, including our online casino, live casino, poker room and sportsbook. By registering an account with us, you confirm that you have read, understood and agree to be bound by these terms. If you do not agree with any part of this agreement, you must not use our website or services.

Who We Are

Guts is operated by Zecure Gaming Ltd., a company registered in Malta under registration number C 69036, with our registered address at 199 Experience Centre, Ta' Xbiex Seafront, Ta' Xbiex XBX 1027, Malta. We hold a Malta Gaming Authority sub-licence MGA/CRP/1117/2025/02, issued on 16 October 2025, and a UK Gambling Commission licence 056427, issued on 12 February 2020. We have been providing our online casino, poker and betting services since 2013. These terms are governed by the laws of Malta.

Eligibility to Play at Guts Casino

To open an account with us, you must be at least 18 years old, or the minimum legal gambling age in your jurisdiction if that age is higher than 18. We reserve the right to request proof of age and identity at any time, and we may suspend your account until such verification is completed. When you register at Guts online casino, you confirm that you are acting on your own behalf and not on behalf of any third party.

Restricted Territories

New accounts are not accepted from residents of the United States and its dependencies and territories, including American Samoa, Guam, Puerto Rico and the U.S. Virgin Islands. We also do not accept new registrations from a substantial list of additional jurisdictions, including but not limited to Alberta and Ontario in Canada, Australia, Belgium, France, Germany, the Netherlands, Spain, Italy, Russia, Ukraine, and numerous other territories set out in our full restricted country list, which is available on request. It remains your responsibility to check whether online gambling is legal in your jurisdiction before registering.

Account Registration and Guts Login

You may only hold one account with us. When you complete Guts register procedures, you must provide accurate, current and complete information. Your Guts login credentials are personal to you and must not be shared with anyone else. We are not liable for losses arising from unauthorised use of your account where reasonable security precautions were not taken by you. We may suspend or close accounts that we suspect are duplicated, fraudulent or in breach of these terms.

Deposits, Withdrawals and Currencies

We accept EUR, GBP, CAD and AUD. Your account currency is selected at registration and cannot be changed afterwards. The minimum deposit accepted is €10, and the minimum withdrawal is €10 or £10, rising to €20 on certain payment methods. Deposit methods available include Visa, Mastercard, Interac, Interac e-Transfer, Neteller, Skrill, Paysafecard, Trustly and bank transfer. Withdrawal methods include Visa, Mastercard, Neteller, Skrill, Trustly and bank transfer.

Withdrawals are paid back to the account or payment method the funds originated from, unless we agree otherwise. Deposits must be wagered at least once before a Guts withdrawal request can be processed. We may charge a fee to cover processing costs on funds that have not been played through. Guts withdrawal times vary by method: bank transfer typically takes 2-7 banking days, Visa and Mastercard 2-5 banking days, Neteller and Skrill from 15 minutes up to 24 hours, and Trustly can be immediate for larger banks or take 1-3 banking days for others. Standard processing on our side takes up to 24 hours.

Verification and Anti-Fraud Checks

We may trigger identity checks once your cumulative lifetime deposits reach €2,000. At this stage we may request proof of identity, proof of address, proof of payment ownership and evidence of source of funds. We reserve the right to delay or decline a withdrawal until satisfactory verification documents have been provided. Customer funds are held separately from our operating funds, but they are not protected in the event of insolvency.

Guts Casino Bonus Terms

From time to time we offer promotional incentives, including a Guts welcome bonus, free spins, cashback and loyalty rewards. Any Guts bonus code or Guts casino bonus codes we publish must be used strictly in accordance with the specific terms attached to that offer.

Welcome Bonus and Deposit Bonuses

Our casino deposit bonuses are claimed from the Rewards section or the cashier following a minimum qualifying deposit of €10. These bonuses carry a 35x wagering requirement, which must be completed within 7 days, and the maximum bet permitted while wagering is in progress is €5. Deposits made using Neteller, Skrill or Paysafecard do not qualify for deposit bonuses. Bonus funds remain locked until wagering is completed and will be forfeited automatically if the bonus balance falls to €0.10. Only one bonus may be active on your account at any time, and deposit bonuses cannot be combined or stacked.

Game contributions towards wagering vary: slots contribute 100%, table games 10%, most live casino games 15%, selected live titles such as Dream Catcher, Crazy Time, Craps, Deal or No Deal and Monopoly contribute 50%, and video poker contributes 0%. Deposit bonuses are not available to players in a number of listed countries, including Germany, Great Britain, Sweden and Switzerland among others.

Free Spins

Guts free spins winnings are credited as real money without any wagering requirement attached. You generally have 24 hours to claim awarded spins and 72 hours to use them once claimed. Where free spins are triggered by a deposit, that deposit must still be wagered once before you can withdraw.

Sports Welcome Offer

Our sports welcome bonus matches your first qualifying deposit of at least €10 at 100%, up to a maximum of €100. The bonus is credited once your first deposit is successful and expires 30 days after registration. It must be wagered 8 times at minimum odds of 1.80, and combination bets only count towards wagering where the total odds are 1.80 or higher. System bets, cashed-out bets, price boost bets, free bets and virtual sports do not count towards this requirement. The maximum bonus balance and maximum convertible amount are both €1,000.

Guts Poker

Our poker room offers a Poker Welcome Bonus of up to €1,000, released wager free at a rate of €5 for every €25 raked, in increments of €5, to be completed within 60 days. This offer is not available to residents of Ontario, Canada. Players can access Guts poker download options for desktop play, alongside seasonal series such as iPOPS, Twister tournaments and various satellite qualifiers offering live event packages.

Games, Providers and Guts Casino Mobile

We offer over 4,400 slot titles, 669 jackpot games, table games, crash games, virtual sports and a full live casino featuring Guts Roulette, Live Blackjack and Baccarat. Our game library is powered by leading studios including Games Global, Pragmatic Play, Play'n GO, Hacksaw, Relax Gaming and many others, with live tables supplied by Evolution, Red Tiger, NetEnt and Authentic Gaming. Guts casino mobile and our Guts app allow you to play seamlessly across desktop and mobile browsers, and all games can be tried in demo mode with play money after you register.

Responsible Gambling and Limits

We are committed to promoting safer gambling. You can set deposit limits, loss limits and self-exclusion periods through your account settings. We encourage you to gamble responsibly and to contact our support team if you feel you need assistance managing your play.

Customer Support

Our support team is available 24/7 via live chat, with an average response time of around 60 seconds, and by email at support@guts.com or support-en@guts.com, with typical email responses within 60 minutes. Complaints that cannot be resolved directly may be escalated to csmanagement@guts.com, and unresolved disputes can be referred to eCOGRA as our alternative dispute resolution provider, with further escalation available to the MGA Player Support Unit.

Changes to These Terms

We may amend these terms and conditions from time to time to reflect changes in our services, regulatory requirements or business practices. We will notify you of material changes where required, and your continued use of our services following any update constitutes acceptance of the revised terms.