Guts Responsible Gaming

At Guts Casino, we believe that gambling should always remain an enjoyable form of entertainment, never a source of financial or personal harm. As the operator of Guts, licensed by the Malta Gaming Authority under sub-licence MGA/CRP/1117/2025/02 and by the UK Gambling Commission under licence number 056427, we take our responsibility towards every player seriously. This page explains the tools, policies and support resources we provide to help you stay in control while enjoying Guts casino, Guts poker and our sportsbook.

Our Commitment to Safer Gambling

We are committed to promoting responsible gaming across all our products, including Guts online casino, Guts live casino, Guts poker and sports betting. We design our platform, promotions and customer support processes with player protection as a priority, and we work closely with eCOGRA as our alternative dispute resolution provider, with further escalation available through the MGA Player Support Unit if required.

Age Verification and Account Registration

When you complete Guts Casino registration, you confirm that you are at least 18 years old, or 19 where the legal gambling age in your jurisdiction is higher. We carry out identity checks at registration and may request further verification once your cumulative lifetime deposits reach €2,000. We reserve the right to request proof of identity, address, payment ownership and source of funds before approving your Guts casino login or processing a withdrawal. We do not knowingly allow minors to open an account, and we actively monitor for signs of underage or fraudulent registration.

Tools to Help You Stay in Control

We provide a range of account management tools accessible through your dashboard on desktop, our browser platform, or the Guts app. Whether you play through Guts casino mobile or the downloadable Guts poker download client, these controls are always available to you:

We allow you to set daily, weekly or monthly deposit limits directly from your account settings.
We offer loss limits and wagering limits so you can control how much you spend across our games.
We provide session reminders and reality checks that notify you of time spent playing.
We enable temporary time-outs, allowing you to pause your account for a set period without closing it permanently.
We support self-exclusion, letting you close your account for a minimum period defined by our policy or through national self-exclusion schemes such as GAMSTOP in the United Kingdom.

Self-Exclusion and Time-Out Options

If you feel you need a break, we make it simple to request a time-out or self-exclusion through live chat or email. Once we receive your request, we will act on it promptly and will not send you marketing communications during the exclusion period. We also remind you that self-excluded players cannot reopen a Guts casino login until the agreed period has ended, and reinstatement requires a formal request and a cooling-off period in line with our licensing obligations.

Responsible Gaming for Poker and Sports Betting

Our responsible gaming principles extend beyond slots to Guts poker, including cash games, tournaments and formats such as 3 card guts poker. We encourage players participating in poker guts tournaments, iPOPS events or leaderboards to set personal limits and take regular breaks. The same applies to Guts betting on our sportsbook, covering more than 38 sports. We recommend setting stake and loss limits before placing wagers, particularly when using price boosts or live streaming features, as these can encourage extended play sessions.

Guts Casino Bonuses and Responsible Play

We want every player to understand how promotions work before opting in. Our Guts Casino bonus offers, including the Guts welcome bonus, Guts free spins, and ongoing Guts casino promotions, carry specific wagering requirements, game contribution rates and expiry periods, all outlined in our bonus terms. We encourage you to read the Guts casino wagering requirements carefully before accepting any offer, and to only wager amounts you can comfortably afford. Bonus funds are not a substitute for careful budgeting, and we do not consider promotional value when assessing whether a player may be at risk of harm.

Recognising Signs of Problem Gambling

We encourage you to reflect honestly on your gambling habits. You may want to consider limiting your play or seeking support if you notice any of the following:

You spend more money or time gambling than you originally intended.
You chase losses by increasing your bets or making frequent deposits.
Gambling interferes with your work, relationships or daily responsibilities.
You borrow money or use funds intended for essential expenses to gamble.
You feel anxious, irritable or preoccupied with gambling when you are not playing.

Withdrawal and Financial Controls

We understand that responsible gaming also involves transparency around your funds. Guts withdrawal requests are processed within 24 hours, though Guts withdrawal times vary by method, ranging from minutes for e-wallets to several banking days for bank transfers and card payments. We hold customer funds separately from company operating funds, although we remind you that these funds are not protected in the event of insolvency. We encourage you to withdraw winnings regularly rather than leaving large balances in play, as part of maintaining healthy gambling habits.

Contact Us

If you have questions about our responsible gaming tools, wish to set limits, or need to discuss self-exclusion, our support team is available 24/7 via live chat, call-back request or email at support@guts.com. We are here to help you enjoy Guts casino, Guts poker and our sportsbook safely and sustainably.

FAQ

What support organisations can help me if I recognise signs of problem gambling?

If you recognise any of these signs in yourself or someone close to you, we strongly encourage you to reach out to independent support services. We work alongside and refer players to organisations including BeGambleAware, which offers confidential advice and support for UK players, GamCare, which provides free information, support and counselling, GAMSTOP, the UK's national self-exclusion scheme, Gamblers Anonymous, offering peer support meetings and resources, and Gambling Therapy, which provides international online support in multiple languages.

How do I protect minors and vulnerable players from accessing my account?

We do not permit anyone under the legal gambling age to hold an account with us. We recommend that all account holders install filtering software such as parental controls on any shared device used to access Guts casino online or the Guts app, to prevent unauthorised access by minors. If we have reasonable grounds to believe an account is being used by someone underage, or by a person who has previously self-excluded, we will suspend the account immediately pending investigation.

Content updated: September 22, 2026